Your privacy matters to v2world. This Privacy Policy explains what personal data we collect when you use our platform, how we use and protect it, who we share it with, and what rights you have over your information.
All personal data transmitted to and from v2world is protected by 256-bit SSL encryption. Sensitive fields such as passwords are hashed and never stored in plaintext.
v2world does not sell, rent, or trade your personal data to third-party advertisers or data brokers under any circumstances. Your information stays within the v2world ecosystem.
You have the right to access, correct, and request deletion of your personal data. Marketing communications can be opted out of at any time from your account settings.
v2world's data practices comply with the requirements of our international gaming authority licence, including AML-mandated identity verification and record retention obligations.
Details entered for Touch n Go eWallet, Boost, Maybank, CIMB, or Public Bank transactions are processed via PCI-DSS compliant payment gateways. v2world does not store full card or eWallet credentials.
Personal data is retained only for as long as necessary to fulfil the purposes stated in this Policy, meet legal obligations, or resolve disputes. Inactive accounts are subject to a defined data retention schedule.
This Privacy Policy is published by v2world ("we", "us", "our"), the operator of the online gaming platform accessible at v2world.org. v2world operates under an international gaming authority licence and provides online casino, sportsbook, poker, bingo, and slot services to registered players, principally in Malaysia.
For the purposes of applicable data protection law, v2world is the data controller in respect of personal data collected through the Platform. Questions regarding this Policy or your personal data may be directed to our support team using the contact details in Section 14.
v2world collects the following categories of personal data from players and visitors:
| Category | Examples | Mandatory? |
|---|---|---|
| Identity Data | Full legal name, date of birth, national identity / passport number, selfie/photo ID for KYC | Yes — account registration |
| Contact Data | Email address, Malaysian mobile number, residential address (including city: Kuala Lumpur, Penang, Johor Bahru, etc.) | Yes — account registration |
| Financial Data | Payment method type (Touch n Go eWallet, Boost, Maybank, CIMB, Public Bank), transaction references, deposit and withdrawal history | Yes — transactions |
| Gaming Data | Bet history, game sessions, win/loss records, bonus usage, responsible gaming limit settings | Automatic — Platform use |
| Technical Data | IP address, device identifiers, browser type and version, operating system, login timestamps, session duration | Automatic — Platform use |
| Communication Data | Live chat transcripts, email correspondence, support ticket content | When you contact us |
| Marketing Preferences | Opt-in/opt-out status for email, SMS, and push notification marketing | Optional |
We do not collect or store full payment card numbers, full eWallet PINs, or bank account passwords. Payment processing is handled entirely by PCI-DSS compliant third-party gateways.
v2world collects personal data through the following mechanisms:
v2world processes your personal data for the following purposes and on the following legal bases:
| Purpose | Legal Basis |
|---|---|
| Account registration and identity verification (KYC) | Contractual necessity; legal obligation (AML/licensing requirements) |
| Processing deposits, bets, and withdrawals | Contractual necessity |
| Fraud detection and anti-money laundering screening | Legal obligation; legitimate interests |
| Providing customer support | Contractual necessity; legitimate interests |
| Responsible gaming monitoring and intervention | Legal obligation; legitimate interests (player protection) |
| Platform security, audit logging, and abuse prevention | Legitimate interests |
| Sending marketing communications (where opted in) | Consent |
| Platform analytics and product improvement | Legitimate interests |
v2world does not sell, rent, or trade your personal data. We share data only in the following limited circumstances:
All third-party data processors engaged by v2world are contractually required to implement appropriate security measures and to process data only on v2world's documented instructions.
v2world uses cookies and similar technologies (including local storage and session storage) to operate and improve the Platform. The categories of cookies we use are:
You may manage non-essential cookie preferences through your browser settings. Disabling strictly necessary cookies may impair your ability to use the Platform, including the v2world login flow.
v2world implements the following technical and organisational security measures to protect your personal data:
Notwithstanding these measures, no system is entirely immune to security risks. You should also take reasonable steps to protect your own account credentials, including enabling two-factor authentication via your v2world account settings.
v2world retains your personal data for as long as necessary to fulfil the purposes for which it was collected, subject to the following minimum retention obligations:
Following the expiry of applicable retention periods, data is securely deleted or anonymised in accordance with our internal data lifecycle procedures.
Subject to applicable data protection law, you have the following rights in respect of your personal data held by v2world:
To exercise any of the above rights, please contact our support team via 24/7 live chat or the email address listed in Section 14. We will respond within a reasonable timeframe and may require identity verification before processing a rights request.
The v2world Platform is strictly 21+ and is not directed at individuals under the age of 21. v2world does not knowingly collect personal data from minors. If we become aware that a minor has registered an account or provided personal data, we will immediately suspend the account, delete the data, and refund any deposited funds to the payment source. If you believe a minor has registered on v2world, please notify us immediately via live chat.
v2world will only send you marketing communications — including promotional emails, SMS notifications, and push notifications regarding bonuses, new games, or sportsbook offers — where you have explicitly opted in during registration or via your account settings.
You may withdraw your consent to marketing communications at any time by:
Withdrawal of marketing consent does not affect transactional communications such as deposit confirmations, withdrawal receipts, security alerts, or mandatory responsible gaming notifications, which v2world is required to send regardless of marketing preferences.
The v2world Platform may contain links to third-party websites or services in specific contextual situations. v2world is not responsible for the privacy practices of any third-party site. We encourage you to review the privacy policy of any external website before providing your personal data. This Privacy Policy applies solely to data collected by and through the v2world Platform at v2world.org.
v2world reserves the right to amend this Privacy Policy at any time. Material changes will be communicated to registered players via email notification or a prominent in-Platform notice at least fourteen (14) days before the changes take effect, where practicable. The "Last Updated" date at the top of this Policy will be revised accordingly. Your continued use of the Platform following the effective date of any amendment constitutes acknowledgement of the updated Policy.
If you have questions about this Privacy Policy, wish to exercise a data rights request, or wish to raise a data protection concern, please contact the v2world Data Protection team through:
We're committed to protecting your privacy at every step — from the moment you register to every bet you place. Any questions? Our team is online 24/7.
21+ Please gamble responsibly.